Merchandise we sell
All items we sell are 100% brand new, in original sealed manufacturers packaging. We do not sell any re-manufactured, re-furbished, or counterfeit merchandise.
Payments we accept
All major credit cards as Visa, Master Card, Discover, & American Express, PayPal, and Money Orders. We can also process credit card orders by phone, but prefer to complete transactions online.
Security
Every online order that you place at this site is 100% secure. Your PayPal payment also gives you the protection you need.
Returns
We accept returns within 30 days of receipt of goods. All returned merchandise must be in resalable condition with original packaging, all parts included, and never installed.
In the case where an item was received defective or not as ordered, we will replace it at our shipping costs. An item can be returned if you changed your mind or don't like it, but it will be subject to a 25% restocking fee, and return postage at your expense. For all items of the Swanstone brand, returns will be subject to a 50% restocking fee.
If a delivery of an order is refused, it will be regarded as a general return and will incur a restocking fee + return shipping cost.
An order that has not been shipped yet can be cancelled. To cancel an order that has not yet shipped, please call or email us immediately. Once an item or an order has been shipped it cannot be cancelled, and you will have to process a general return.
For returns, please email to info@supremekitchenbath.com for an RMA and return instructions. Notification must be sent before returning anything.
We are not responsible for any labor costs which may occur as the result of the installation of wrong or defective parts.
Items that are discontinued models cannot be returned, and are a final sale.
Refunds
We will notify you via e-mail of your refund once we have received and processed a returned item. We will do our best to process the return quickly. Please allow 2-3 business days for processing. Refunds will be credited to the original purchasing credit card or PayPal account.
Stock
We typically have most of our products available for immediate shipment at any given time. Orders are typically processed the same business day, or a day later, depending on the items. On rare occasions, an item you purchased may actually be out of stock. If an item in your order is out-of-stock, you will promptly receive an email notification of the backorder and the approximate available date.
Shipping
Our shipments arrive fast, as we have several shipping points and orders get shipped from the point closest to you. We ship by UPS, FedEx, USPS, etc. Bulky items get shipped by motor freight. We ship daily every business day, except for Saturday, and on Friday shipping closes at 11:00 AM. Orders get shipped out either the same day as the order came in, or a day later, depending on the item. If there is an order that will take longer to ship out, we will notify you by email about it.
Shipping International
We ship international too, by UPS or USPS or motor freight when necessary. All customs fees, border duties, taxes etc. are the buyer’s responsibility. If you want to find out what the fees would be, please contact your local UPS or Post Office, as fees vary by specific areas and provinces. Shipping with USPS can delay shipping with approx. 1-3 days.
Items on our website
Typographical errors can sometimes happen, and we reserve the right not to sell any item below market price when such occurs.
