Please note: We are currently closed for the Yom Kippur and Succos holidays until Wednesday, October 23rd.
Orders received up until Thursday, October 3rd, 4:00 PM EST, were processed and shipped.
If you have any questions regarding previously placed orders, email us or leave a message at 718-596-1500 ext. 217.
We'll be responding to emails until Friday, October 11th, 12:00 PM EST. Any emails received after that time, will be replied to on Wednesday, October 23rd.
We accept returns. All returned merchandise must be in resalable condition with original packaging, all parts included, and never installed.
In the case where an item was received defective or not as ordered, we will replace it at our shipping costs. An item can be returned if you changed your mind or don't like it, but it will be subject to a 25% restocking fee, and return postage at your expense. (Exception to brand Mountain Plumbing items, which will incur a 35% fee).
If a delivery of an order is refused, it will be regarded as a general return and will incur a restocking fee + return shipping cost.
An order that has not been shipped yet can be cancelled. To cancel an order that has not yet shipped, please call or email us immediately. Once an item or an order has been shipped it cannot be cancelled, and you will have to process a general return.
For returns, please email to firstname.lastname@example.org for an RMA and return instructions. Notification must be sent before returning anything. Items can be returned within 60 days of date of purchase.
We are not responsible for any labor costs which may occur as the result of the installation of wrong or defective parts.
Items that are discontinued models cannot be returned, and are a final sale.
We will notify you via e-mail of your refund once we have received and processed a returned item. We will do our best to process the return quickly. Please allow 2-3 business days for processing. Refunds will be credited to the original purchasing credit card or PayPal account.
Our shipments arrive fast, as we have several shipping points and orders get shipped from the point closest to you. We ship by UPS, FedEx, USPS, etc. Bulky items get shipped by motor freight. We ship daily every business day, except for Saturday, and on Friday shipping closes at 1:00 PM.
We ship international too, by UPS or USPS or motor freight when necessary. All customs fees, border duties, taxes etc. are the buyer’s responsibility. If you want to find out what the fees would be, please contact your local UPS or Post Office, as fees vary by specific areas and provinces. Shipping with USPS can delay shipping with approx. 1-2 days.
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